Refund Policy
1. General Refund Conditions
- Refund Eligibility: Refunds are only applicable if the product or service is not delivered within the stated delivery time (e.g., within 24 hours for game top-ups, etc.).
- Refund Request: If you do not receive your product or service within the maximum delivery time, you can request a refund via the Order Status Page or by contacting Customer Support.
- Non-Refundable Orders: We do not offer refunds for:
- Products delivered on time.
- Products where the customer provides incorrect information, including wrong email addresses or payment details.
- Digital products like gift cards once they are delivered.
- Products that have been used or activated.
2. Transaction Fees
- Transaction Charges: Customers are responsible for any transaction charges or fees associated with the refund process.
- For refunds processed through Bkash, Nagad, Rocket, or any other payment wallet, the refund will be credited to your website wallet, and you can use the balance to place a new order.
3. Refund Process
- Refund for Payment via Website: If you paid through the website payment options (like credit card, bank transfer, etc.), the refund will be processed back to your original payment method.
- Refund for Wallet Payments: For payments made using mobile wallets (e.g., Bkash, Nagad, Rocket), refunds will be credited to your website wallet, which you can use for future orders.
4. Incorrect or Damaged Products
- If the delivered product is incorrect (e.g., wrong gift card or game top-up) or damaged, please contact us immediately with proof of purchase, and we will either issue a replacement or a refund.
- Important: Please ensure to change your password after using digital products like game top-ups or gift cards. We are not responsible for any account changes or issues after the purchase.
5. Refund Time Frame
- Refunds will be processed within 3-5 business days after the request is confirmed. Please be patient, as it may take additional time depending on the payment provider’s processing time.
6. Exemptions
- No Refunds will be issued for:
- Items marked as Final Sale.
- Gift Cards or any non-returnable digital products that have already been used or activated.
- If the product has been activated, used, or tampered with by the customer.
7. How to Request a Refund
To request a refund, please follow these steps:
Alternatively, you can contact our Customer Support via email at [contact email] or through our Messenger,Whatsapp
Log in to your account on Cod Seller Bangladesh.
Navigate to Account > Orders > View.
If the order is eligible for a refund, select the Refund Request option.